Frequently Asked Questions

Detailing Questions

As with many things you cannot judge the standard of work based on cost. Our work is our passion and we always strive for perfection. Our business and reputation is based upon the results we deliver and we are not to be confused with outfits offering detailing and paint correction using inferior products and gaining inferior results. Exclusive Car Care will provide a service and standard that is second to none.

If you value the appearance and condition of your vehicle then the cost involved in our work is minimal when compared with the results obtained. If you are considering having your pride and joy detailed then make sure it is done right first time.

Although we operate a mobile service, working conditions are paramount when performing a detail over a period of days. Inclement weather, light conditions, available space and time factors all have to be taken into account. We do require indoor space (double garage or similar) when carrying out our Enhancement or Correction Details.

For those that do not have suitable space/cover our well equiped detailing studio is based in Hilperton, Wiltshire near Bath which provides perfect conditions for detailing. We can also arrange for a fully enclosed transporter to collect and deliver your vehicle if needed or provide you with a lift to the train station if you wanted to drop the car off to us at either location.

Yes we can offer a collection and delivery service as our road risks policy covers us on a fully comprehensive basis for cars worth up to £100k. In cases where the value of the vehicle exceeds this, we can arrange a temporary increase in cover up to the actual value of the vehicle provided we are given sufficient notice in advance. We can also arrange for fully enclosed transport if you prefer to have your vehicle delivered to us on a transporter.

The majority of our client base is in the counties of Wiltshire, Berkshire, Hampshire, Buckinghamshire, Devon, Dorset, Gloucestershire, Somerset, Surrey, Warwickshire, Worcestershire as well as the Central London and South Wales regions. We are open to travelling further afield upon request.

New vehicles are rarely delivered with a high quality finish and adequate protection and often leave the factory production line with some paint defects. Most dealership’s offer poor quality protection packages (Supaguard, Diamondbrite, Autoglym Lifeshine and Gard X to name a few) that cost £400+ with bold claims that the protection will last for many years. These packages are often applied incorrectly and over poor paint finishes. Let us take on the preparation work and ensure that you receive your vehicle in perfect condition with the very best in protection.

We are fully insured for both public liability and accidental damage caused to your vehicle whilst working on it.

PPF Questions

SunTek and Xpel are the two self-healing films that we use along with their stealth matte film. There are pros and cons to each film so we will always discuss your specific needs and requirements.

Xpel is backed with a 10 year warranty and SunTeks is 5 years.

Our Paint Protection Film uses a special polymer in its clear coat that flows even though it is cured. This allows the clear coat to find its natural level again after being disturbed on the surface.

The clear coat is designed to heal surface scratches and common swirl marks that occur during routine washing of the car. If the scratch penetrates through the film’s clear coat, it will not heal

The time for a scratch to heal depends on the severity of the scratch and the ambient temperature. Minor scratches usually heal in one hour at room temperature (22°C). In warmer climates, healing time will be shorter. The healing process can be accelerated at any time by pouring hot water over the scratched area.

With this technology, there is no limit to the number of times the clear coat can heal itself. As long as the clear coat is not penetrated it will heal over and over again.

Depending on how the film is cared for, the clear coat can last indefinitely. Regular washing and waxing will keep the clear coat in top condition for years to come.

The clear coat on the paint protection we use has a very low surface energy, which makes it extremely difficult for organic compounds to stick to the film. Insects, bird droppings and environmental contaminants (which would normally cause yellowing) such as road oils, exhaust smoke and pollution can be removed during regular washing.

General Questions