Terms & Conditions
The name ‘Exclusive Car Care’, and it’s logo, are registered trademarks and must not be copied, modified or republished in any way without written permission from Exclusive Car Care.
1.2 All content and photography contained within this website, unless otherwise credited, is the property of Exclusive Car Care, and may not be used, copied, modified or republished without the written permission from Exclusive Car Care.
1.3 Any links to Third Party websites are provided for information only. We do not review, endorse guarantee information contained within them.
1.4 If you would like to link to this website, you may do so providing you do not represent any false information, or misrepresent your relationship with Exclusive Car Care
2.1 Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your vehicle following a detail but cannot be held responsible for your actions, or any subsequent damage caused to the finish, directly or indirectly by yourself (i.e. taking your vehicle through a car wash).
2.2 Where a guarantee is offered by a product manufacturer, we confirm that we will apply that product in accordance with the manufacturers training and instructions. Any terms and conditions applicable to the guarantee will be made clear to you at the time of booking and/or completion, and the process through which any claim would be made.
3.1 Exclusive Car Care will take every care and reasonable precaution to safeguard your vehicle from damage or theft.
3.2 Vehicles left with Exclusive Car Care will not be driven, other than to be moved around the Studio, unless expressly agreed with you. Whilst in our care, the vehicle will be fully comprehensively insured against theft or damage, underwritten by Aviva.
3.3 If you ask Exclusive Car Care to collect and/or deliver your vehicle from home or work, you will be asked to fill in and sign an authorisation form. Someone must be present at collection and delivery to acknowledge the relevant time/mileage.
3.4 Where a customer vehicle is to be driven on the public road, it is your responsibility to ensure the vehicle is safe and legal to do so. This includes tax and MOT where appropriate, tyre condition, etc. If at the time of collection, a vehicle is, in our opinion, un-roadworthy, we reserve the right to refuse to drive it and no refund of deposit will be due if the booking cannot go ahead as a result.
3.5 When collecting and delivering, we will take the most practical, direct route, allowing for prevailing traffic/weather conditions. Please ensure your vehicle has sufficient fuel to complete the round trip. If we need to purchase fuel, this will be added to your final invoice.
3.6 Your car will be covered by our fully comprehensive insurance, and every reasonable precaution will be taken to ensure it’s safety.
3.7 Exclusive Car Care will not be held liable for the cost of unforeseeable damage to windscreens or glass as a result of stone damage whilst driving, or tyre punctures/deflation. In any of these events, we will inform you as soon as is possible, to discuss remedial action. Where appropriate, we may choose to have the vehicle recovered back to you, or to our Studio.
3.8 Exclusive Car Care will not be held responsible for faults that develop on the car, whilst in our care, that are unrelated to any work we have done. For example, air bag lights (where interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.
3.9 Exclusive Car Care will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. Exclusive Car Care will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.
Bookings, payments and cancellations
4.1 At the time of booking, a deposit payment of £90 per day booked, is required. This can be made by bank transfer, or credit/debit card. If your deposit is not received within 7 working days (unless otherwise agreed), the dates will be offered to other clients.
4.2 You may amend the date, or cancel your booking, and receive a full refund, up to 7 days before the date of the booking. This date will be stated on the invoice supplied for your deposit. After this date, no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.
4.3 If we are unable to attend a mobile booking due to adverse weather or other unforeseen circumstances, Exclusive Car Care may, at their discretion, offer you an alternative date and transfer the deposit, or offer you a refund. There will be no compensation for subsequent loss if Exclusive Car Care are unable to attend due to weather or other unforeseen circumstances.
4.4 Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by credit/debit card, cash, or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).
4.5 Where work is being carried out to correct a problem caused by a Third Party, Exclusive Car Care respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.
4.6 If, as part of a detail, work is to be carried out by one of our carefully chosen partners (e.g. bodyshop services, wheel refurbishment, etc), we reserve the right to request partial or full payment for that in advance.
4.7 Further to 4.6, there may be occasions where additional work is required beyond what was initially quoted, and couldn’t reasonably be identified or foreseen at the time of booking. For example, during wheel refurbishment, it may be found a wheel needs straightening, metal tyre valves need replacing, or due to tyre pressure monitoring systems, a sensor (or sensors) may need to be renewed. We will endeavor to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and Exclusive Car Care shall not be liable for these.
4.8 If your vehicle needs to leave our Studio for external work to be carried out, you will be consulted for permission beforehand, and informed as to exactly where and when this will be happening. Your vehicle will remain fully comprehensively insured by Exclusive Car Care throughout this time.
DATA PROTECTION – using your information
5.1 We use the information that we collect from you to manage your account and provide our products and services to you. In addition to this we may use the information for one or more of the following purposes:
- To inform you of any changes to our website, products or services.
- To provide information to you relating to other products and services we think may be of interest to you.
- To develop and improve the products and services we provide and make available;
- To carry out statistical analysis and market research; and
- Testing and validation purposes as part of infrastructure and system enhancements (for example changes to our booking and/or account management systems)
5.2 The information we obtain will be shared with and crosschecked by other businesses, including insurers, third parties engaged by us and companies who introduced you to us. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
5.3 It is optional for you to provide any detailed information that we may ask for.
5.4 Exclusive Car Care may contact you from time to time, by post, telephone, email or SMS with details of special offers or information about our products or services we think may be of interest to you. When you make a booking with Exclusive Car Care, we will consider this as permission to contact you periodically with this information. We aim to keep our contact with you to an acceptable level and you can inform us at any time if you no longer wish to receive this information.
5.5 In accordance with the Data Protection Act 1998 you are entitled to a copy of the information we hold about you.
By making a booking, you agree to the terms and conditions set out here.